Return Policy
At Lio, we want you to absolutely love your purchase. If for any reason you’re not fully satisfied, we offer returns within 21 days of your order date.
How to Return or Exchange
Contact Us: Reach out to us at [support@liowears.com] or call us at [+92 328 4567 897] to request a return authorization. Be sure to include your order number and the reason for the return.
Pack Your Items: Carefully pack the items you wish to return in their original condition. Make sure all tags, packaging, and accessories are included.
Ship It Back: Once your return is authorized, ship your items back to us at the address provided in your return authorization. Please note, return shipping costs are the responsibility of the customer.
Refund Process: After we receive the returned items, we’ll process a refund to your original payment method (excluding shipping fees). Refunds may take 7-10 business days to reflect in your account, depending on your bank’s processing time.
Exchanges
If you need to exchange an item for a different size or style, please contact us. We’ll send the new item to you once we receive the returned one in its original condition.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Items that have been used, opened, or damaged after delivery.
Additional Information
Returned items must be unused, unwashed, and in their original condition.
- We reserve the right to refuse returns that don’t meet these conditions.
- Shipping fees for returns are non-refundable.
If you have any questions or need assistance with a return, please contact us. We’re here to help!